Customer Service Sales & Onboarding
Location
Remote | Johnston, IA | Spokane, WA | Salt Lake City, UT | Austin, TX
Duration
Full Time
Wage
Depends on experience
Overview
Law on Call is looking for a Customer Services Sales & Onboarding Representative. Your duties will include: onboarding new Law on Call clients, explaining our service(s), how we can help, and helping establish positive client relationships.
By the time our clients are done talking with you, they’ll understand the value of the services we’re providing them. They’ll feel empowered to call our attorneys and start making the most of their Law on Call service. But even after those initial onboarding calls, you’ll be a voice for our clients in all things we create and do for them. You’ll bring feedback to the team so that we can continue improving our client experience and services. And in addition to working with current clients, you will be a front-facing sales person for non-clients.
Benefits
- Great wage & success meetings with your manager
- Work from home comfort package & company-provided equipment
- 22 days paid time off annually PLUS 4 paid holidays
- 4% 401k employer matching through Fidelity
- 100% employer-paid medical, dental, and vision for employees
- Maternity and paternity Leave
- Flexible hours
Responsibilities
- Fulfilling assigned tasks and duties in a timely manner.
- Collaborating with team members to achieve common goals.
- Supporting the overall objectives of the organization.
- Adhering to company policies and procedures.
- Demonstrating strong communication skills.
- Engaging in problem-solving and decision-making processes.
- Contributing to a positive work environment.
- Prioritizing and managing workload effectively.
- Embracing continuous learning and professional development.
- Upholding standards of quality and excellence in work performance.
Minimum Qualifications
- High school graduate or equivalent
- Excellent customer service skills
- Strong phone and written communications skills
- Active listening skills
- Good typing ability
- Ability to connect with customers and provide support
Preferred Qualifications
- 3+ years of customer service experience
- 1+ years of sales experience
- Experience working in a law firm
Why you might like this job
You love helping people get where they need to go. When something doesn’t make sense, you take time to figure it out. Your inbox is organized and every single one of your voicemails has been listened to. Phone calls? They don’t scare you. You actually kind of like talking on the phone.
